Terms and Conditions  

Please read these Terms and Conditions (“Terms,”) carefully before using any of the Pacific Center for Naturopathic Medicine (“PCNM”) Store websites (the “Website”), which includes www.doctorherdmanclinic.com, doctorherdmanclinic.com/store, www.doctorherdmanstore.com, and www.doctorherdman.com. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to patients, clinicians, and other visitors who access and use the Website.

By making a purchase on this Website, you declare that you are already a patient of PCNM, who has formally consulted with one of our medical providers in an appointment prior to use of this Website. Only those who are patients of the Pacific Center for Naturopathic Medicine are eligible to purchase products on the Website.

  1. Acceptance of Terms

 By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access or use the Website.

These Terms constitute the entire and only agreement between PCNM and you, and supersede all prior or contemporaneous written or oral agreements, representations, warranties and understandings with respect to the Website, the content, products or services provided by or through the Website, and the subject matter of these Terms. These Terms may be amended at any time by PCNM from time to time without specific notice to you. The latest Terms will be posted on the Website, and you should review these Terms prior to each use of the Website.

  1. Privacy Policy

You agree and consent to the terms of the Website’s Privacy Policy, as provided for your review here.

  1. Online Store Terms

 PCNM reserves the right to revise the pricing, names, descriptions, or images of our products at any time and without advance notice.

PCNM reserves the right to refuse service to anyone for any lawful reason at any time.

PCNM products are shipped according to the standard methods of shipping in place at the time of purchase, detailed below in §6.

  1. Not Professional Medical Advice

Any information supplied by the Website is educational only and not meant to provide professional medical advice. Health-related information provided through the Website is not a substitute for medical advice and it is important that you not make medical decisions without first consulting your licensed health care practitioner. The information provided through the Product labels and on the Website does not replace the relationship that exists between you and your licensed health care practitioner. You should not use the information on this site for diagnosing or treating a health problem or disease. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the Website.

  1. Purchases

When you make a purchase on the Website, you will be using a highly secure third-party payment processor, currently Stripe although that processor may change in the future without any requirement to notify you, which will collect your payment information and process your payment. PCNM is not responsible for the collection, use, sharing or security of your billing information by Stripe. The following payment method(s) are accepted by the third-party payment processor: MasterCard and Visa.

PCNM provides an additional layer of security via Radar to further protect customers’ payment and personal data.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to PCNM and to the third-party payment processor(s) is true, correct, and complete.

  1. Shipping 

PCNM currently ships only to the continental United States.

  • FREE Shipping with orders over $45.00
  • Orders under $45 incur a flat shipping rate of $12.00
  • All orders are processed for shipping within 1-3 business days
  • Package arrival is usually 3-4 business days in the contiguous United States. Delivery may occasionally be later due to weather or holidays and is ultimately out of PCNM’s control once placed with the shipper.  Products are Free on Board upon placement with the shipper.

NOTE: All orders placed before 12 pm during the week will be processed on the same day. Orders received after 12 pm on Fridays, during the weekend, or on a holiday will be processed on the next business day. Holidays may affect dispatch times.

Shipping can take 10-14 business days for shipments to Alaska. For any inquiries regarding expedited shipping, please contact our office.

  1. Exchange and Returns

Thank you for purchasing PCNM product(s). PCNM values your business and strives to provide the highest quality products. Please review PCNM’s Exchange and Return Policy carefully before making a purchase. This Exchange and Return Policy applies to all purchases made through the Website. Certain jurisdictions may provide additional statutory rights.  Nothing herein is meant to limit your return or cancellation rights under local law.

Exchange Policy

You may exchange product(s) purchased from this site within seven (7) days of receiving the order for no extra charge if the product(s) is defective, damaged, or if you received an incorrect order.

Return Policy

If you change your mind about a product you have ordered, you may request a return for unopened product(s) within seven (7) days of receiving your order for in-store credit only, minus a restocking fee, that can be applied to a future purchase.

Exchange and Return Procedure

PCNM will only exchange or replace products for people who have complied with the following process:

  • All returns must be pre-approved before returning the product(s).
  • Contact the PCNM office at 360-734-0045 within seven (7) days of receiving the order to arrange to:
    • Provide details about the reason for the exchange or return, as well as the product name and order number;
    • Provide photos showing that the product(s) is in new condition and unmarked; and
    • Provide photos of the incurred damage or mis-shipment if appropriate.
  • After review of the information, PCNM will decide on approval of the return or exchange request.
  • No exchanges or returns will be allowed after seven (7) days of receiving the order by the customer.
  • Returned items must be received by PCNM within twenty-one (21) days from the date of return or exchange approval and authorization by PCNM.
  • Items must be returned with the original packaging and invoice.
  • Shipping costs are non-refundable.
  • Specific for Returns:
    • Items must be in new condition, unmarked, and unopened
    • Perishable products may not be returned
    • For authorized returns, customers are responsible for all restocking and return shipping fees; the current restocking fee is 25% of the retail cost paid.
  1. Disclaimer of Warranties

THE ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE ARE PROVIDED “AS IS,” NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO ANY ITEMS OR SERVICES DISPLAYED OR SOLD ON THE WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

  1. Indemnification

You agree to indemnify, defend, and hold PCNM and PCNM partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, attorneys, advertisers, product and service providers, and affiliates harmless from any liability, loss, claim, and expense, including reasonable attorney’s fees, related to misuse of purchased products, manufacturing defects of purchased products and their containers, your violation of these Terms. or use of the Website.

  1. Limited of Liability

IN NO EVENT WILL PCNM, OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE PRODUCTS OF THIS WEBSITE, BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE, MISUSE OR INABILITY TO USE THE PRODUCTS, SERVICES, OR THE WEBSITE, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE.

PCNM ASSUMES NO LIABILITY FOR THE AVAILABILITY, ERRORS, OR INACCURACIES OF THE INFORMATION, PRODUCTS, OR SERVICES PROVIDED ON THIS WEBSITE. PCNM MAY EXPERIENCE DELAYS IN UPDATING INFORMATION ON THIS WEBSITE AND IN OUR ADVERTISING ON OTHER WEBSITES. THE INFORMATION, PRODUCTS, AND SERVICES FOUND ON THE WEBSITE MAY CONTAIN ERRORS OR INACCURACIES OR MAY NOT BE COMPLETE OR CURRENT. PRODUCTS OR SERVICES MAY BE INCORRECTLY PRICED OR UNAVAILABLE. PCNM EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON THIS WEBSITE. THE INCLUSION OR OFFERING OF ANY PRODUCT OR SERVICE ON THIS WEBSITE DOES NOT CONSTITUTE AN ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCT OR SERVICE BY PCNM.

PCNM RESERVES THE RIGHT TO ALTER THE CONTENT OF THESE TERMS IN ANY WAY, AT ANY TIME, FOR ANY REASON, WITHOUT PRIOR NOTIFICATION, AND WILL NOT BE LIABLE FOR POSSIBLE CONSEQUENCES OF SUCH CHANGES. THESE LIMITATIONS APPLY EVEN IF PCNM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OUR LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

  1. Governing Law

Use of the Website is governed by and construed in accordance with the laws of the State of Washington without giving effect to any principles of conflicts of laws. Any dispute concerning these Terms or this Website’s products is subject to the venue of a court of competent jurisdiction in Whatcom County, Washington.

PCNM’s failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Should any provision of these Terms and Conditions of Use be held invalid, unlawful, or unenforceable, then the invalid, unlawful, or unenforceable provision will be severed from the remaining provisions, and such invalid, unlawful, or unenforceable provision will not affect the validity or enforceability of the remaining provisions.

  1. Third Parties

Links to third-party content may appear on the Website or may be accessible via download from the Website. PCNM is not responsible for and assumes no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, or obscenity in the statements, opinions, representations or any other form of content on the Website.  You agree that the information and opinions in the third-party content represent solely the thoughts of those authors and are neither endorsed by nor do they necessarily reflect PCNM’s views.